Privacy policy
1. Overview
Welcome to rino.com.vn. This privacy policy is intended to help customers understand how the website collects and uses their personal information through the use of the website, including any information that may be provided through the website when you register an account, sign up to receive communications from us, or when you purchase products or services and request additional service information from us.
We use your personal information to contact you when necessary in relation to the use of our website, to answer questions, or to send materials and information that you request.
Our website values information security and uses best practices to protect customer information and payment transactions.
All transaction information will be kept confidential except where required by law.
2. Gathering information
Information you provide directly:
Account information: Full name, email, phone number, address upon registration
Payment information: Transaction details, payment method (card information is not saved)
Feedback: Reviews, suggestions, customer support requests
Contact information: Contact list (if you allow)
Automated data collection:
Technical data: IP address, device type, operating system, browser
Usage data: Access time, number of pages viewed, features used, usage time
Location data: Geographic location (if you allow)
Cookies and tracking tools: To improve user experience
Performance: Page load speed, application errors, crash reports
Information from other sources:
Social networks: When you log in via Facebook, Google, etc.
Partners: Information from legitimate business activities
Public sources: Information available on the internet
3. Use of information
We use your information for the following purposes:
Providing and operating services
- Create and manage user accounts
- Process and execute transactions
- Provide service features and functions
- Synchronize data between devices
- Provide customer support and resolve issues
Improve and develop services
- Analyze usage trends to optimize the product.
- Develop new features based on user needs.
- Conduct market research and analysis.
- Checking and ensuring service quality.
- Fix bugs and improve performance.
Security and safety
- Detecting and preventing fraud
- Protection against malicious activity
- Verify user identity
- Monitor and maintain the integrity of the system.
- Comply with legal regulations.
Communications and marketing
- Send important notifications about your account and services.
- Product and feature updates
- Send promotional information (if you agree)
- Conduct user opinion surveys.
- Personalize content and advertising.
4. Data security
We employ multiple layers of security to protect your information:
Technical security
- SSL/TLS encryption: All transmitted data is encrypted with 256-bit encryption.
- Data encryption: Sensitive information is encrypted using AES-256 when stored.
- Firewall: A multi-layered firewall system with a WAF (Web Application Firewall).
- 24/7 Monitoring: Continuously tracking unusual activity and cyberattacks.
- Multi-factor authentication: 2FA/MFA for administrator accounts
- Penetration testing: Regular security checks by experts.
Physical security
- The servers are located in a data center that is ISO 27001 certified and SOC 2 certified.
- Strict access control with biometrics.
- Daily automatic backup system with encryption.
- Disaster recovery plan
- Backup power supply and cooling system
Human security
- Regular security training for all employees.
- Access control based on the “need-to-know” principle.
- Conduct background checks and sign confidentiality agreements with employees.
- Safe offboarding procedures when employees leave the company.
- Safe remote work policy
5. Data storage
Storage time
- Account data: Until you delete your account + 30 days
- Transaction data: 7 years (as required by law)
- Usage data: 2 years for analytical purposes
- Support data: 3 years after the last interaction
- Marketing data: Until you cancel your subscription
- System logs: 1 year for security purposes
Automatically delete data
We have an automated system for deleting expired data and send periodic notifications to users to confirm whether they want to retain the necessary data.
6. Cookie & Tracking
Necessary cookies
- Maintain login and authentication sessions
- Remember language and interface preferences
- Ensure security and CSRF protection
- Load balancing and routing
Performance cookies
- Google Analytics for traffic analysis
- Monitor page load speed and errors
- Measure feature effectiveness
- A/B testing for UX improvement
Functional cookies
- Remember personalization preferences
- Temporarily store shopping cart
- Chatbot and customer support
- Social media integration
Cookie marketing (optional)
- Track conversions from ads
- Retargeting and remarketing
- Personalize content and ads
- Measure marketing campaign ROI
Manage cookies
You can manage cookies through:
- Your browser settings
- Website cookie preferences center
- Advertising vendor opt-out tools
- Cookie-blocking extensions like Privacy Badger
7. Policy changes
Notice of change
We may update this policy periodically. When significant changes occur, we will:
- Send email notifications to all users
- Display prominent notifications on the website
- Request re-confirmation if necessary
- Provide a reasonable transition time
Small change
For minor changes (spelling corrections, language clarifications), we will update the “Last Updated” date without separate notice.
Important update
Continuing to use the service after the policy changes take effect means you accept the new terms.
